And the winners are...

 CATEGORY  WINNER  

 Promotional Initiative of the year
 Independent Retailer of the year
 Multiple Retailer of the year
 Store Design and Environment of the year
 “Shooting Star”
 Manager of the year
 Learner of the year
 My Favourite Coffee Shop
 The Lovely Lunch
 The Service with a Smile
 The Shop I Can’t Live Without!
 The Shop I Can’t Live Without!
 The Shop I Can’t Live Without!
 Retailer of the year 2011

  Word Play
 Cocoon
 John Lewis Partnership
 Bill’s Cafe, Restaurant & Store
 Luke Smith, Zara
 Gemma Lavender, The H Room
 Hayley Southern, The H Room
 Delicious
 Bella Italia
 John Lewis Partnership
 Altimus    (Independent)
 John Lewis Partnership   (Large)
Jennings of Caversham    (Out Of Town)
The Smelly Alley Fish Company